ACER staff aim to treat everyone with courtesy, respect and integrity and to be sensitive to the diverse needs of all our stakeholders. In turn, we expect everyone contacting ACER to offer our staff the same consideration – as workers and as human beings.
We will do our best to help you in every case, but our staff will not tolerate any rude or aggressive behaviour, including:
- verbal abuse
- rude or otherwise vulgar expressions or gestures
- threatening or offensive behaviour
- threats of physical violence or self-harm.
If any caller to ACER engages in such behaviour, staff will warn them clearly that the conversation may be terminated. If the caller continues that behaviour regardless, the call may be transferred to a recorded message indicating they have breached ACER’s protocols.
ACER will respond firmly to any similar emails or social media messages, and we will notify police if anyone visiting ACER offices displays the same behaviour.